Hotel Svendborg reserves the right to pre-authorize your credit/debit card prior to arrival.
When you make a reservation via our website: www.hotel-svendborg.dk We ask for a guarantee with your credit card or payment at the time of booking if you have chosen this payment method. First name and last name must match the guest's ID card and credit card, which must be presented upon request at check-in. You can see the cancellation and payment conditions on the current offer when booking. It also appears in the confirmation, which is sent by email after a booking has been made.
All prices are total prices including VAT.
Reservations made on the hotel's own website can be changed or canceled. In the event of a change or cancellation, reservations are made for any price changes. The reservation cannot be moved to another hotel. In the event of a cancellation, you will receive a confirmation of cancellation to the email address provided. This confirmation is a guarantee that the room has been canceled. For hotel stays/accommodations booked through a third party or online travel agencies, the party in question must be contacted directly.
If you have made a non-refundable booking, the reservation must be prepaid and is non-refundable. Changes can only be made by contacting the hotel directly either by email: booking@hotel-svendborg.dk or tel: +456221 1700. When changing, a fee of DKK 300 per reservation per time the date is changed. We also point out that changes in date, number of nights, number of people, etc. may lead to a change in the price per night. Reservations are made for sold-out days and/or room categories when changing the date or length of stay. Any price reduction in the stay due to a change is not refundable. Reservations can be changed up to 12 months from the originally booked date.
All reservations that include accommodation with or without breakfast can be changed and/or cancelled without additional fees or costs until 12:00 on the day of arrival. Changes or cancellations after 12:00 on the day of arrival will result in the first night of the stay being charged.
Changes to reservations made on the hotel's own website must be made by contacting the hotel directly either by email: booking@hotel-svendborg.dk or tel: +4562211700.
Please note that changes in date, number of nights, number of people or similar may lead to changes in the price per night. Reservations are made for sold-out days and/or room categories when changing a reservation.
In case of no-show, the provided credit card number will be charged according to the cancellation conditions for the reservation in question.
The room is available from 3:00 PM on the day of arrival until 11:00 AM on the day of departure. If the departure time is not observed, the hotel reserves the right to charge you for the room rate for an additional night according to the current list prices.
If check-in is not made on the arrival date, your right to use the room for the remaining nights you have booked will be waived. If you wish to use the reservation after the original arrival date, it is your own responsibility to contact the hotel no later than the date of the originally planned check-in. This must be done in writing via email and applies to all reservation types.
The prices on the website are valid for individual reservations up to a maximum of 5 rooms in total. If more than 6 rooms are booked for the same period, the hotel will consider it as a group, which will result in a change in prices and general conditions, including cancellation and payment conditions. The hotel will send a group contract for signature to confirm the reservations.
Guests under the age of 18 must always be accompanied by an adult when staying at the hotel.
Please note that an invoicing fee of DKK 75.00 is charged when issuing an invoice. If paid with a corporate card or private card issued outside the EU, a card fee equivalent to 2% of the total amount will be charged. The fee corresponds to the costs we incur in handling payment via card.
Always contact the hotel reception who will help clarify any misunderstandings. booking@hotel-svendborg.dk or by phone: +4562211700.
We will be closed from Sunday, December 14th at 1:00 PM and will reopen on Monday, December 29th, 2025 at 12:00 PM.
During this period we offer accommodation at Hotel Ærø (without breakfast).
Book your stay at post@hotel-aeroe.dk or 62 21 17 00.
New Year's menu "out of the house" - order via www.hotelsvendborg.dk
For all other inquiries, please contact us at booking@hotel-svendborg.dk or 62 21 17 00.
We wish you a very Merry Christmas!
And we look forward to celebrating the new year with you at the New Year's Party 2025/26 at Hotel Svendborg!!
